HOW WE WORK
The Moss Custom Homes Process
From first conversation to final walkthrough — a clear, collaborative path to your finished home.
PHASE 1
Discovery & Consultation
Every project begins with a conversation. We want to understand your vision, your timeline, and what exceptional looks like to you before a single plan is drawn.
Initial Consultation
We meet at the site or your current home to understand scope, style preferences, and goals. No cost, no obligation.
Project Feasibility
We review the site, any existing plans, budget parameters, and local design review or HOA requirements that will shape the project.
Team Assembly
For new builds, we coordinate with your architect and design team from day one. For remodels, we can recommend trusted partners.
PHASE 2
Planning & Pre-Construction
The decisions made here determine cost, schedule, and quality. We work through the details with precision before breaking ground.
Contract & Budget
We prepare a detailed scope of work and fixed-price or cost-plus contract. No surprises — every line item is transparent before you sign.
Selections & Specifications
Finishes, fixtures, materials, and systems are selected and locked in before construction begins — preventing costly mid-build changes.
Permitting
We manage all permit submittals with the city or county and coordinate with design review boards, HOAs, and neighborhood associations.
PHASE 3
Construction
John is on every jobsite, every week. We hold our subcontractors to the same standards we hold ourselves — and we never disappear once the contract is signed.
Site Preparation
Demolition, grading, foundation, and framing — the structural core of your home is built with the same attention to detail as every finish surface.
Weekly Client Updates
You receive a written progress report every week with photos, completed milestones, and upcoming schedule — so you always know where your project stands.
Quality Inspections
We conduct formal quality checks at every major phase transition — framing, rough-in, drywall, and finish — before proceeding to the next stage.
PHASE 4
Completion & Handover
The finish work is where great builders distinguish themselves. We don’t rush the end — we refine it.
Punch List & Final Inspection
We walk the project with you before final inspection, resolving every item on your list before the city signs off.
Owner Orientation
We walk you through every system in your new home — HVAC, plumbing, electrical, smart home, irrigation — so you know exactly how everything works.
Post-Completion Support
We stand behind our work. John remains available after move-in for any warranty items and to ensure your long-term satisfaction.
LET’S START